Returns and Return Policy
Important Notes:
Return Period:
We offer a 90-day return period from the date of receipt.
Items must be unused, in their original packaging, and in the same condition as when received.
Customized or personalized items, intimate apparel, and discounted or clearance items are not eligible for return.
Damaged Goods:
If any item you purchased from our website is damaged during shipping, please contact us immediately. We will arrange production and send you a replacement as soon as possible. We will provide the tracking number once the new product is ready. Please provide photos of the damaged item and any relevant information so we can expedite the process.
Quality Issues:
If you find any quality issues after receiving the product, please contact us immediately. Upon receiving your information, we will handle it promptly and give you a satisfactory response. Please provide a detailed description of the problem and any relevant photos or videos so we can quickly understand and resolve the issue.
Installation Assistance:
Encountering any product installation problems? Don't worry. Feel free to contact us anytime. Our customer service team will provide you with professional advice to help you solve any problems you encounter. We also provide detailed installation guides and videos on our website to further assist you.
Refund Processing:
After receiving and inspecting your return, we will notify you whether your refund request has been approved.
If approved, we will process your refund, which will be automatically returned to your original payment account within 7-10 business days.
Return shipping costs are borne by the customer unless the return is due to our error (e.g., wrong item sent or defective product).
Contact Us:
For any questions or concerns regarding returns or refunds, please contact our customer service team: https://homdear.com/pages/contact
Other Information:
Please ensure your return package is properly packaged to prevent damage during transit.
We recommend using a trackable logistics service or purchasing shipping insurance for valuable items.
Our service doesn't end when you receive the goods; it's just the beginning. Please feel free to contact us with any questions. Your satisfaction is our top priority, and we will do our best to ensure you have a worry-free shopping experience!
Shipping Costs:
If you decide to return or exchange an item for personal or other reasons, you will be responsible for the shipping costs. The specific cost depends on the courier company you choose. If the item you receive is damaged or incorrect due to our fault, you will not be responsible for the shipping costs. Thank you for your understanding, and we sincerely apologize for any inconvenience this may cause.
Customized Items:
Please note that customized items are made to your specific requirements; therefore, once production is complete, they cannot be returned. Before placing your order, please ensure that the size and color you have selected are accurate.
Return Process:
Step 1: Please contact us by emailing support@homdear.com, specifying the item you wish to return and the reason for the return. If there is a quality issue, please attach photos.
Step 2: We will reply within 48 hours. After receiving your email, we will provide detailed return instructions and steps.